Refund policy
RETURN AND REFUND POLICY
Last updated: August 28, 2026
This Return and Refund Policy applies to purchases made through our online store operated by Aldebaran Commerce Business LLC.
We want our customers to have a clear and transparent purchasing experience. This policy explains the conditions applicable to returns, refunds, exchanges, cancellations, damaged or defective products, and statutory consumer rights.
1. RETURN PERIOD
We accept eligible return requests within 30 days after the date your order is delivered.
To be eligible for a return, the item must be in substantially the same condition in which it was received, unused and unworn where applicable, with original tags, accessories, components, manuals, and original packaging where reasonably possible.
You will also need your order number, receipt, or other proof of purchase.
The 30-day return period does not limit any longer mandatory rights that may apply under consumer protection laws in your country.
2. HOW TO REQUEST A RETURN
To request a return, contact us at:
gabrieldamasceno0244@gmail.com
Please provide:
• Your full name
• Order number
• Email address used for the purchase
• Reason for the return
• Photos or videos when the product is damaged, defective, incorrect, incomplete, or materially different from what was ordered
All returns must be requested and authorized before being shipped.
Products returned without prior authorization or without following the return instructions provided by us may not be accepted, except where applicable consumer law provides otherwise.
Once your return request is approved, we will provide instructions on how and where to return the product.
Where applicable, we may provide a return shipping label.
3. RETURN ADDRESS
Do not return products to the sender address shown on the original package unless we specifically instruct you to do so.
Because we operate internationally and may use different fulfillment, logistics, and return facilities, the correct return destination may depend on the customer's country, product, supplier, and order.
The appropriate return address and instructions will be provided after the return request has been reviewed and approved.
4. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE PRODUCTS
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, contact us as soon as reasonably possible at:
gabrieldamasceno0244@gmail.com
Please include your order number and clear photos or videos showing the issue where reasonably possible.
After reviewing the claim, we may provide, depending on the circumstances:
• A replacement product
• Replacement parts
• A full refund
• A partial refund
• Another appropriate remedy required by applicable consumer protection law
When a return is necessary because of a defective, damaged, incorrect, or non-conforming product, reasonable return shipping costs will be covered by us where required by applicable law.
5. CHANGE-OF-MIND RETURNS
Eligible products may be returned within our 30-day return period when the customer changes their mind.
For voluntary change-of-mind returns that are not based on a statutory consumer right, the customer may be responsible for return shipping costs.
Any applicable return shipping cost will be communicated before the customer sends the product back.
Original premium, express, or expedited shipping charges may not be refundable unless required by applicable law.
We recommend using a trackable shipping method for customer-paid returns.
6. NON-RETURNABLE PRODUCTS
Certain products may not be eligible for change-of-mind returns where permitted by applicable law.
These may include:
• Personalized or custom-made products
• Perishable products or products that expire rapidly
• Sealed hygiene or personal-care products after the seal has been removed
• Products that cannot reasonably be returned for health or hygiene reasons after opening
• Gift cards
• Digital goods after delivery, download, or access where legally permitted
• Products specifically identified as final sale where such restriction is permitted by applicable law
These exclusions do not limit your rights when a product is defective, damaged, unsafe, incorrectly supplied, misdescribed, or otherwise non-conforming.
7. EUROPEAN UNION AND EUROPEAN ECONOMIC AREA — RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union or European Economic Area, you generally have the legal right to withdraw from an eligible distance purchase within 14 days after receiving the goods without providing a reason, subject to applicable legal exceptions.
To exercise your right of withdrawal, you must notify us of your decision within the applicable withdrawal period through a clear statement.
You may contact us at:
gabrieldamasceno0244@gmail.com
Where an electronic withdrawal or cancellation function is provided through our store, you may also use that method.
After notifying us of your withdrawal, you generally have 14 days to return the goods.
Unless otherwise required by law or unless the product is defective or incorrectly supplied, the customer may be responsible for the direct cost of returning the goods.
Following a valid withdrawal, we will refund eligible payments received from you, including the cost of our least expensive standard delivery method offered for the original order, where required by applicable law.
Additional costs resulting from the customer's decision to use an expedited or premium delivery method may not be refundable where permitted by law.
Where legally permitted, we may withhold reimbursement until we receive the returned goods or until the customer provides evidence that the goods have been sent back, whichever occurs first.
Nothing in this policy limits mandatory consumer rights available under European Union or national consumer protection law.
8. UNITED KINGDOM — CANCELLATION RIGHTS
Consumers located in the United Kingdom generally have the right to cancel eligible online purchases within 14 days after receiving the goods, subject to applicable exceptions.
After notifying us of cancellation, the customer generally has an additional 14 days to return the goods.
Refunds and eligible standard delivery costs will be handled in accordance with applicable United Kingdom consumer protection law.
Nothing in this policy excludes or limits statutory rights that cannot legally be excluded or restricted.
9. UNITED STATES AND OTHER COUNTRIES
For customers located in the United States and other countries, returns and refunds will be handled according to this policy and any mandatory consumer protection laws applicable to the transaction.
Nothing in this policy excludes or limits consumer rights that cannot legally be waived.
10. REFUNDS
Once we receive and inspect an eligible returned product, we will notify you whether the refund has been approved.
If approved, the refund will normally be issued to the original payment method used for the purchase.
We will process approved refunds within a reasonable period and within any maximum period required by applicable law.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.
Processing times controlled by banks or payment providers are outside our direct control.
11. PARTIAL REFUNDS
Where permitted by applicable law, we may reduce the refund when a returned product has suffered a loss in value because of handling beyond what was reasonably necessary to inspect its nature, characteristics, and functionality.
Examples may include:
• Missing components
• Missing accessories
• Damage caused after delivery
• Excessive use
• Alteration of the product
• Damage resulting from improper handling
Any deduction will be reasonable and proportionate to the actual reduction in value.
This provision does not limit statutory rights involving defective or non-conforming products.
12. EXCHANGES AND REPLACEMENTS
If a product is damaged, defective, incorrect, or incomplete, contact us at:
gabrieldamasceno0244@gmail.com
After reviewing your request, we may offer a replacement where appropriate.
For ordinary exchanges involving a change of preference, size, color, model, or similar reason, we may ask you to return the eligible product and place a new order.
13. ORDER CANCELLATIONS
If you wish to cancel an order before shipment, contact us as soon as possible at:
gabrieldamasceno0244@gmail.com
We will make reasonable efforts to cancel the order before fulfillment.
However, once an order has entered fulfillment, processing, or has been transferred to a shipping carrier, immediate cancellation may no longer be possible.
If cancellation before shipment is no longer possible, you may still be entitled to request a return or exercise statutory withdrawal rights after delivery where applicable.
14. REFUSED, UNCLAIMED, OR UNDELIVERABLE ORDERS
Customers are responsible for providing accurate and complete shipping information.
If an order is returned to us because:
• The customer provided an incorrect or incomplete address
• Delivery was repeatedly attempted but unsuccessful
• The customer failed to collect the package
• The customer refused delivery without exercising an applicable statutory cancellation right
reasonable shipping, return, or handling costs may be deducted from the refund where permitted by applicable law.
No deduction will be made where prohibited by mandatory consumer protection law.
15. LOST PACKAGES
If tracking information indicates that an order has not been delivered within the expected delivery period, please contact us at:
gabrieldamasceno0244@gmail.com
We may investigate the shipment with the relevant carrier or logistics provider.
If the package is confirmed as lost, we will provide an appropriate remedy, which may include a replacement or refund as required by applicable law.
16. PACKAGE MARKED AS DELIVERED
If tracking indicates that your order was delivered but you cannot locate it, please:
• Check the delivery address
• Check with household members
• Check with neighbors when appropriate
• Check reception areas, mailrooms, secure locations, or building management
• Contact the shipping carrier when appropriate
If the package still cannot be located, contact us at:
gabrieldamasceno0244@gmail.com
We will review the circumstances and assist with an investigation where reasonably possible.
17. WARRANTY AND STATUTORY GUARANTEES
Products sold through our store remain subject to mandatory warranties and statutory guarantees applicable in the customer's jurisdiction.
Consumers in certain countries, including countries within the European Union and European Economic Area, may have statutory rights relating to defective or non-conforming goods that continue beyond the voluntary 30-day return period.
The expiration of our voluntary return period does not terminate any mandatory legal guarantee that may apply.
18. FRAUDULENT OR ABUSIVE RETURN REQUESTS
We reserve the right, where permitted by law, to refuse fraudulent, deceptive, manipulated, or abusive return requests.
This may include situations involving:
• Products intentionally damaged after delivery
• Different products returned instead of the product purchased
• Fraudulent payment activity
• False claims regarding delivery or product condition
• Repeated abuse of our return process
This provision does not affect legitimate consumer complaints or statutory consumer rights.
19. CHARGEBACKS AND PAYMENT DISPUTES
If you experience a problem with an order, we encourage you to contact us first so that we can attempt to resolve the issue promptly.
Contact:
gabrieldamasceno0244@gmail.com
Nothing in this section prevents you from exercising any legitimate right to dispute a transaction with your bank, card issuer, payment provider, or another competent authority.
20. CONTACT INFORMATION
For questions regarding returns, refunds, exchanges, order cancellations, defective products, delivery problems, or statutory withdrawal rights, contact:
Aldebaran Commerce Business LLC
Email:
gabrieldamasceno0244@gmail.com
Please include your order number whenever contacting us regarding an existing order.
21. CHANGES TO THIS POLICY
Aldebaran Commerce Business LLC may update this Return and Refund Policy from time to time to reflect changes to our operations, fulfillment procedures, legal requirements, or regulatory obligations.
The version applicable to a purchase will be determined in accordance with applicable law.
Nothing in this policy is intended to exclude, waive, or reduce consumer rights that cannot legally be excluded, waived, or restricted.