Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: August 28, 2026
This Shipping & Delivery Policy applies to orders placed through Westmere, operated by Aldebaran Commerce Business LLC.
We ship products internationally and work with third-party fulfillment centers, suppliers, logistics providers, and shipping carriers in order to deliver orders to our customers.
Most orders are currently fulfilled from China or other international fulfillment locations depending on product availability, inventory, and destination.
Please review this policy carefully before placing an order.
1. ORDER PROCESSING
Orders are generally processed within 1 to 7 business days after successful payment authorization.
Processing time is separate from shipping or transit time.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing may occasionally take longer because of:
• Payment verification
• Fraud-prevention review
• Address verification
• Inventory availability
• High order volume
• Supplier processing
• Product inspection
• Public holidays
• Other operational circumstances
If we become aware of a material delay affecting your order, we will make reasonable efforts to notify you.
Orders that have already entered fulfillment may not be eligible for immediate cancellation. Please refer to our Return and Refund Policy for additional information.
2. INTERNATIONAL FULFILLMENT
Westmere operates using an international fulfillment network.
Most products are currently dispatched from China.
Depending on the product, destination, inventory availability, and logistics route, orders may also be fulfilled from another international warehouse or fulfillment location.
The country from which an order is shipped may therefore be different from:
• Our company address
• Our mailing address
• The customer's country
• The return address assigned to an order
The use of an international supplier or fulfillment provider does not change the identity of the seller.
Aldebaran Commerce Business LLC, operating as Westmere, remains the seller and customer-service contact for orders placed through our Store.
3. ESTIMATED DELIVERY TIMES
Because we ship internationally, delivery times vary depending on destination, product, shipping route, customs processing, carrier operations, and fulfillment location.
Our current general estimates after processing are:
UNITED STATES
Estimated transit time:
10 to 30 calendar days
UNITED KINGDOM
Estimated transit time:
10 to 30 calendar days
EUROPEAN UNION / EUROPEAN ECONOMIC AREA
Estimated transit time:
10 to 35 calendar days
CANADA
Estimated transit time:
12 to 35 calendar days
AUSTRALIA AND NEW ZEALAND
Estimated transit time:
12 to 35 calendar days
OTHER INTERNATIONAL DESTINATIONS
Estimated transit time:
15 to 40 calendar days
These delivery periods are estimates and are not guaranteed delivery dates unless we expressly state otherwise.
Order processing time must be added to the estimated transit time.
For example, an order may require up to 7 business days for processing before the shipping transit period begins.
4. CONSERVATIVE DELIVERY EXPECTATIONS
International shipping may occasionally take longer than the normal estimated range.
Delays may occur because of circumstances including:
• Customs inspections
• Customs clearance
• International transportation disruptions
• Carrier delays
• Peak shopping seasons
• Local postal delays
• Severe weather
• Public holidays
• Security inspections
• Incorrect or incomplete delivery information
• Remote delivery locations
• Import procedures
• Events outside our reasonable control
For this reason, customers purchasing internationally should allow additional time for delivery.
An estimated delivery date is not a guaranteed delivery date unless expressly labeled as guaranteed.
Where applicable law requires us to provide additional rights or remedies because of a shipping delay, those rights remain unaffected.
5. PRODUCT-SPECIFIC OR CHECKOUT DELIVERY ESTIMATES
Certain products or destinations may have a more specific delivery estimate displayed:
• On the product page
• In the shopping cart
• During checkout
• In the order confirmation
Where a more specific estimate is provided for your particular product and destination, that estimate should be considered together with this Shipping Policy.
We make reasonable efforts to provide realistic delivery estimates based on the information available to us from our fulfillment and logistics providers.
6. SHIPPING METHODS
The shipping method used for an order may vary based on:
• Destination country
• Product
• Package dimensions
• Product value
• Warehouse location
• Carrier availability
• Logistics route
We may use international and local carriers during different stages of the same shipment.
A package may therefore be transferred between multiple logistics providers before final delivery.
7. SHIPPING COSTS
Shipping charges, if any, will be displayed before the customer completes checkout.
Where a product or order qualifies for Free Shipping, this will be displayed on the Store or during checkout.
A Free Shipping promotion means that the applicable standard shipping cost is covered by us.
Free Shipping does not necessarily mean expedited shipping.
Optional premium, express, remote-area, oversized-item, or special shipping services may involve additional charges where clearly disclosed before purchase.
8. TRACKING INFORMATION
Where tracking is available, customers will receive tracking information after the shipment has been processed and the carrier has generated the relevant tracking data.
Tracking information may take several days after dispatch to begin showing movement.
This is common with international shipments because a parcel may first move through an origin logistics network before being scanned by the destination country's carrier.
Tracking updates may occasionally be delayed even while the package remains in transit.
Customers can contact us if tracking has not updated for an unusually long period.
9. MULTIPLE PACKAGES AND SPLIT SHIPMENTS
Orders containing multiple products may be fulfilled from different locations.
As a result:
• Products may be shipped separately
• Products may have different tracking numbers
• Products may arrive on different dates
• One part of an order may arrive before another
A partial delivery does not necessarily mean that the remaining items are missing.
When available, tracking information will be provided separately for each shipment.
Customers will not be charged additional standard shipping fees solely because we decide to split an order into multiple packages.
10. CUSTOMS AND IMPORT PROCESSING
International shipments may be subject to customs processing in the destination country.
Customs authorities may:
• Inspect packages
• Request documentation
• Delay clearance
• Apply import procedures
• Assess taxes, duties, or other legally applicable charges
Taxes, duties, or import charges collected directly by Westmere will be displayed at checkout where applicable.
Where taxes or import charges are not prepaid or collected by us, government authorities or logistics providers may assess charges according to the laws of the destination country.
We do not control customs authorities or their processing times.
Nothing in this Section limits consumer rights or disclosure requirements imposed by applicable law.
11. SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate delivery address.
Please verify:
• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Telephone number
before completing the order.
If you notice an address error after placing your order, contact us immediately at:
gabrieldamasceno0244@gmail.com
We will make reasonable efforts to correct the address before fulfillment begins.
However, we cannot guarantee that an address can be changed after an order has entered processing or shipment.
12. INCORRECT OR INCOMPLETE ADDRESSES
If a package cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply where permitted by law.
If the package is returned to the sender or fulfillment facility, we will review the circumstances before determining the available solution.
Any refund, reshipment, or deduction will be handled in accordance with our Return and Refund Policy and applicable consumer law.
13. FAILED DELIVERY ATTEMPTS
Shipping carriers may make one or more delivery attempts depending on local procedures.
Customers are responsible for:
• Monitoring tracking information where available
• Providing a valid delivery address
• Responding to reasonable carrier communications
• Collecting a package from a pickup location when required
If a package is returned because it was repeatedly unclaimed or because delivery could not be completed for reasons attributable to the recipient, additional shipping or handling costs may apply where permitted by law.
14. PACKAGES MARKED AS DELIVERED
If tracking indicates that your package was delivered but you cannot locate it, please first check:
• The shipping address on your order
• Mailbox or parcel area
• Reception area
• Building management
• Household members
• Neighbors where appropriate
• Other safe delivery locations
• Carrier delivery information
If the package still cannot be located, contact us at:
gabrieldamasceno0244@gmail.com
We will review the shipment information and, where reasonably possible, assist with a carrier or logistics investigation.
15. LOST SHIPMENTS
If a package does not arrive within a reasonable period and tracking indicates that it may be lost, please contact us.
We may investigate the shipment with the relevant:
• Supplier
• Fulfillment provider
• International logistics provider
• Local carrier
If the shipment is confirmed as lost, we will provide an appropriate solution, which may include:
• Reshipment
• Replacement
• Refund
depending on the circumstances and applicable law.
16. DAMAGED PRODUCTS
Please inspect your order after delivery.
If an item arrives damaged, contact us as soon as reasonably possible at:
gabrieldamasceno0244@gmail.com
Please provide:
• Order number
• Description of the problem
• Photographs or videos showing the damage where reasonably possible
• Photographs of the packaging where relevant
We will review the claim according to our Return and Refund Policy and applicable consumer law.
17. CUSTOMS DELAYS
Customs processing times are outside our direct control.
A shipment may remain in customs temporarily while authorities:
• Inspect the package
• Verify documentation
• Assess import requirements
• Conduct regulatory checks
• Process a high volume of shipments
A temporary customs delay does not necessarily mean the package has been lost.
We will assist with reasonable shipment inquiries where possible.
18. DELIVERY DELAYS
If an order is significantly delayed, customers may contact us at:
gabrieldamasceno0244@gmail.com
We will review available tracking and fulfillment information.
Depending on the circumstances, we may:
• Ask the carrier or fulfillment provider to investigate
• Provide updated delivery information
• Offer an appropriate solution
• Offer cancellation or refund rights where required by applicable law
Nothing in this Shipping Policy removes any mandatory right relating to delayed or undelivered goods.
19. DELIVERY RESPONSIBILITY AND RISK OF LOSS
Where mandatory consumer protection law applies, risk of loss remains with us until the goods are delivered to you or to a person designated by you, except where applicable law provides otherwise.
The fact that a parcel has been transferred to an international carrier does not eliminate mandatory consumer protections relating to delivery.
This provision does not apply where a customer independently chooses and contracts with a carrier that was not offered by us, to the extent applicable law provides otherwise.
20. EVENTS OUTSIDE OUR REASONABLE CONTROL
Delivery may be affected by events outside our reasonable control, including:
• Natural disasters
• Severe weather
• War
• Civil unrest
• Government restrictions
• Customs interruptions
• Carrier network disruption
• Infrastructure failures
• Strikes or labor disputes
• Public-health emergencies
Where such circumstances materially delay an order, we will take reasonable steps to communicate with the customer and provide any remedies required by applicable law.
21. CANCELLATION OF DELAYED ORDERS
Where applicable consumer law gives a customer the right to cancel because an order has not been shipped or delivered within the required or agreed period, those rights remain unaffected by this Shipping Policy.
If we determine that an order cannot be fulfilled, we may cancel the order and issue a refund to the original payment method.
22. RETURNS ARE NOT SENT TO THE SHIPPING ORIGIN
The location from which your product was originally shipped is not necessarily an authorized return facility.
Do not return a package to:
• The address shown on the original parcel
• A supplier
• A manufacturer
• A fulfillment warehouse
• A carrier facility
unless we specifically instruct you to do so.
All returns must follow our Return and Refund Policy.
The correct return destination will be provided after an eligible return request is reviewed.
23. CUSTOMER SUPPORT
For questions regarding:
• Shipping
• Tracking
• Delivery delays
• Lost packages
• Damaged packages
• Address corrections
• Customs issues
• Missing items
please contact:
Aldebaran Commerce Business LLC
Trading name: Westmere
Email:
gabrieldamasceno0244@gmail.com
Telephone:
+1 646-357-8194
Website:
westmere.online
Mailing / Contact Address:
30 N Gould St
Sheridan, WY 82801
United States
Please include your order number when contacting us about an existing shipment.
24. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in:
• Shipping providers
• Fulfillment locations
• Logistics procedures
• Supported destinations
• Applicable laws
• Business operations
The current version will be published on this page with the applicable "Last updated" date.
Changes will not reduce mandatory rights applicable to orders placed before the change where such rights cannot legally be restricted.
25. CUSTOMER RIGHTS
Nothing in this Shipping & Delivery Policy is intended to exclude, waive, or reduce any consumer right that cannot legally be excluded, waived, or restricted.
Mandatory consumer protection laws applicable in the customer's jurisdiction remain in effect.